Dishwasher:

ROLE PURPOSE:

To provide Guests and Team Members with clean and sanitized utensils, plate ware, glassware, and equipment.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

• Provide Guests and Team Members with clean and sanitized utensils, plate ware, glassware, and equipment according to Ecosure standards
• Ensure dishes and cookware are sanitized and available as needed
• Maintain daily cleanliness and maintenance of dishes
• Clean and sanitize service area and kitchen throughout shift
• Complete assigned prep work and beautification
• Trouble-shoot dishwasher machine
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance, and take prompt corrective action when necessary or suggests alternative courses of action
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve overall objectives
• Maintain a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate
• At all times provide a favorable image of TGI Fridays to promote its aims and objectives 

KEY DECISIONS:

Influences:

• Guest Experience
• Issues around cleanliness and sanitation

MEASURES OF SUCCESS:

• Ecosure results meet/exceed company standards
• Consistently fulfill the Key Responsibilities and Accountabilities above
• Guest satisfaction scores
• Cleanliness and sanitation

QUALIFICATION REQUIREMENTS:

• Must be able to perform multitask while maintaining required standards of operation
• Must also be able to perform duties that ensure Guest safety and satisfaction
• Must follow handling and sanitation procedures and use extreme caution with utensils, plate ware, glassware, and equipment
• Must be able to frequently lift and carry up to 70 lbs., up to 20 times per shift, and place these items on high shelves and in walk-in freezers
• Must be able to frequently bend and stoop
• Must be able to work frequently in a hot and damp environment
• Must be able to speak clearly to communicate orders to cooks and expediters
• Must be able to hear cooks’ and W/Ws' requests in the midst of loud background noise
• Must be able to stack, walk and move during an entire shift
• Must be able to frequently immerse hands in hot water

COMPETENCIES:

PASSION FOR THE GUEST – You actively contribute to fun, friendly, and engaging service.

• Understand how the role impacts overall operations
• Display a caring attitude towards all Team Members and Guests
• Demonstrate a service attitude by providing support to those who are directly serving Guests
• Handle special requests in a responsive and positive manner
• Utilize customer feedback to provide a better Guest experience

COMMUNICATION – You keep the lines of communication positive, open, and productive.

• Pay close attention to Guests' and coworkers’ special requests to ensure seamless service
• Respond positively to conflict situations and work to find appropriate solutions
• Keep interaction positive and productive; avoid conveying negativity
• Share information with others to raise awareness of potential needs and changes
• Listen carefully and attentively to others without judgment
• Ask thoughtful questions to ensure proper understanding of messages being conveyed
• Contribute to pre-shift meetings by providing relevant updates and asking appropriate questions

PASSION & INITIATIVE – You keep it fun and keep up with the pace.

• Show Guests and Team Members that you are genuinely content in your role
• Display passion, energy, and pride in doing the job
• Work with a strong sense of urgency and drive; push for quick, yet accurate results
• Focus on the way you approaches a task, not just the task's completion
• Take independent action to improve existing systems
• Enthusiastically promote the TGI Fridays brand and menu

RELIABILITY & ACCOUNTABILITY – You work hard and deliver quality results.

• Arrive on time and ready to work in dress-code approved attire
• Attend all required shift meetings and be prepared to participate and share any relevant information
• Respond to complaints about dish cleanliness/food quality by owning the situation and solving problems quickly and with a productive attitude
• Use good judgment and act with integrity in all dealings; demonstrate consistency in words and actions

FLEXIBILITY & STRESS TOLERANCE – You know that anything can and will happen and handle uncertainty in a calm, controlled manner.

• Address daily challenges and obstacles with confidence and a positive attitude
• Easily adjust to meet changing demands and new needs/requests
• Prioritize effectively and multitask to ensure all tasks are completed by the end of the shift
• Maintain an even-tempered demeanor even in stressful situations
• Respond calmly to problems and controls emotions
• Handle yourself in a professional manner at all times

TEAMWORK & COLLABORATION – Fuel an environment where everyone pitches in and gets along.

• Recognize the importance of working together to accomplish goals
• Actively promote cooperation, respect, and acceptance of all Team Members
• Establish positive and supportive working relationships with all Team Members to maintain a productive atmosphere
• Take on additional responsibilities to ensure proper coverage during rush times
• Reach out to Team Members when necessary to ensure timely completion of all tasks
• Take advantage of opportunities to set an example for new or inexperienced Team Members